Why can't I cancel my subscription on the company's website?

Because Apple is billing you. When you subscribe inside an iPhone app, the payment goes through your Apple account, and only Apple can stop it: Settings, your name, Subscriptions.

Does deleting the app cancel the subscription?

No. Deleting an app leaves its subscription running. Cancel it in Settings, your name, Subscriptions, before or after you delete the app.

Will I lose access as soon as I cancel?

For a paid subscription, no: it runs until the end of the period you've paid for. For a free trial, Apple says cancelling may end access immediately.

How to cancel a subscription on iPhone or iPad

Cancel any App Store subscription in Settings in about a minute, what happens to a free trial when you do, and how to ask Apple for a refund.

Steps checked November 3, 2026

Open the cancel page

If you subscribed to something inside an iPhone or iPad app, Apple bills you, not the company that makes the app. So the cancel button is in your Apple account, not in the app or on the company's website. This covers Apple's own services too: Apple Music, Apple TV+, Apple Arcade, Apple One, iCloud+ and Fitness+.

Cancel in Settings

Open Settings and tap your name at the top.
Tap Subscriptions.
Tap the subscription you want to stop.
Tap Cancel Subscription (for a trial it may say Cancel Free Trial), then confirm.

You can also get there from the App Store app: tap your profile picture in the top corner, then Subscriptions.

If there is no Cancel button and you see "Expires" with a date, it's already cancelled and won't renew. If a subscription you're being charged for isn't in the list at all, you're probably billed somewhere else: another Apple ID, Google Play, or the company's website. Check which email the receipt went to.

On a Mac

Open the App Store, click your name at the bottom of the sidebar, then Account Settings. Next to Subscriptions, click Manage, then Edit next to the subscription and Cancel Subscription.

What happens after you cancel

For a paid subscription, you keep it until the end of the period you've paid for, and then it stops. Nothing more is charged.

A free trial is different. Apple warns that cancelling during a trial can end your access straight away. If you want to keep using the trial, set a reminder for the day before it ends and cancel then.

Getting a refund

Apple doesn't refund a cancellation automatically. If you were charged for something you didn't mean to renew, request a refund at reportaproblem.apple.com: sign in, choose "Request a refund", pick the reason and the charge. Apple decides case by case, and usually answers within a couple of days.

Menus move. If a step looks different, search the service’s help centre for “cancel”: the current path is usually the first result.

Questions

Why can't I cancel my subscription on the company's website?: Because Apple is billing you. When you subscribe inside an iPhone app, the payment goes through your Apple account, and only Apple can stop it: Settings, your name, Subscriptions.
Does deleting the app cancel the subscription?: No. Deleting an app leaves its subscription running. Cancel it in Settings, your name, Subscriptions, before or after you delete the app.
Will I lose access as soon as I cancel?: For a paid subscription, no: it runs until the end of the period you've paid for. For a free trial, Apple says cancelling may end access immediately.