How to cancel Amazon Prime
End an Amazon Prime membership from your account, the screens Amazon shows before it lets you go, whether you can get a refund, and the subscriptions that aren't part of Prime.
Steps checked
Open the cancel pagePrime is ended from the Prime membership page in your Amazon account. Amazon asks more than once whether you're sure, so it's worth knowing the steps before you start.
Cancel on the website or in the app
- Go to your Amazon account and open Prime membership (on the website it's under Account & Lists; in the app, tap the person icon, then Your Account, then Prime membership).
- Choose Manage membership, then End membership.
- Amazon shows what you'll lose and may offer a cheaper plan or a reminder instead. Keep choosing the option to continue cancelling until you see a confirmation.
The wording varies by country, but the path is the same. Look for a confirmation message, and an email, at the end: if you don't see one, the membership is still active.
Refunds
Amazon may refund a Prime fee, in full or in part, if you haven't used the benefits since you were charged. The cancel screens show what's on offer. Otherwise the membership runs until the end of the period you've paid for.
Subscriptions that aren't Prime
Ending Prime doesn't end the separate subscriptions people often confuse with it. Prime Video channels, Kindle Unlimited, Audible, Amazon Music Unlimited and Subscribe & Save each have their own page under Memberships & Subscriptions in your account, and each is cancelled on its own.
Before you cancel
If you mostly use Prime Video, check whether Prime Video on its own is offered where you live. If you mostly use delivery, compare the yearly price with the monthly one; one month of Prime in a busy shopping month can cost less than a year.
Menus move. If a step looks different, search the service’s help centre for “cancel”: the current path is usually the first result.
Questions
- How do I cancel Amazon Prime?
- In your Amazon account, open Prime membership, choose Manage membership, then End membership, and keep confirming until Amazon shows that it's ended.
- Can I get a refund on Amazon Prime?
- Amazon may refund some or all of the fee if you haven't used Prime benefits since the charge. The cancel screens show what you're offered.
- Does cancelling Prime cancel Audible, Kindle Unlimited or Prime Video channels?
- No. They're separate subscriptions. Cancel each one under Memberships & Subscriptions in your Amazon account.