How to cancel Adobe Creative Cloud (and avoid the early termination fee)

Adobe plans are cancelled in your Adobe account. Before you do, check which kind of plan you're on, because it decides whether you pay a fee.

Cancel on the website

1. Sign in at account.adobe.com and open Plans (or Plans and payment).
2. Next to the plan, choose Manage plan, then Cancel plan.
3. Give a reason, read the offers and the fee shown, and continue until Adobe confirms the cancellation.

The three kinds of plan

• Monthly: no commitment. Cancel any time; it ends at the end of the month you've paid for.
• Annual, paid monthly: the most common, and the one with a catch. It's a one-year commitment billed monthly, so cancelling partway through the year can mean an early termination fee. Adobe shows the amount on the cancel screen before you confirm.
• Annual, prepaid: paid for the year up front. Cancelling stops it renewing.

Cancelling for a full refund

Adobe gives a full refund if you cancel within 14 days of your first purchase, and you pay no fee. If you're near the end of an annual commitment, cancelling close to the renewal date also avoids the fee: set a reminder a couple of weeks before it.

What happens after you cancel

You lose access to the apps and to paid features at the end of the service period. Your files in Creative Cloud storage are kept for a while on the free storage tier; download anything you need first.

Before you cancel

Adobe often offers a discount or a few free months on the cancel screens. If you only use one or two apps, a single-app plan may cost much less than the full Creative Cloud.

Menus move. If a step looks different, search the service’s help centre for “cancel”: the current path is usually the first result.