Refund policy

Changed your mind? Here's how refunds work.

Updated November 3, 2026

The short version

Bought on the web: a full refund within 14 days of a purchase or a renewal, no questions asked.
Bought in the iPhone or Android app: Apple or Google handle refunds, under their own rules.
Cancelling stops the next renewal. You keep Pro until the end of the year you've paid for.

Pro on the web is sold by our reseller Paddle, the merchant of record.

Within 14 days of buying Pro, or of a yearly renewal, you can have all your money back, whether it's the yearly plan or the one-time purchase. Email support@renewbird.app from your account's email address, or reply to Paddle's receipt, or ask at paddle.net. No reason needed.
The refund goes back to the way you paid, usually within 5–10 business days, depending on your bank. Pro ends when the refund is made.
After 14 days we don't refund the rest of a year or a one-time purchase, except where the law requires it or if Renewbird failed you (for example, Pro didn't work and we couldn't fix it). Write to us; we're reasonable.

The App Store and Google Play take those payments, so only Apple or Google can refund them:

iPhone: reportaproblem.apple.com, or Settings → your name → Media & Purchases.
Android: Google Play → Payments & subscriptions → Budget & history, or play.google.com/store/account.

If they say no and you think that's wrong, write to us and we'll help where we can.

A yearly plan renews until you cancel it, where you bought it: on the web in Renewbird → Settings → Pro, on iPhone in your Apple ID settings, on Android in Google Play → Subscriptions.
Renewbird reminds you 7 days before Pro renews, so you have time to decide.
After cancelling, you keep Pro until the end of the paid year. Then your account goes back to Free; nothing you added is deleted.

Questions about a payment or a refund go to support@renewbird.app.